Privacy Policy

1. Information We Collect

• Contact and identity information, such as name, email address, telephone number, mailing address, and signature.
• Inquiry and property information, such as desired location, budget, move-in date, housing-program information, property address, property type, unit count, occupancy, service interests, and messages you submit.
• Application, tenant, owner, transaction, and account information processed when you seek or receive services, which may include rental history, employment or income information, identification, screening information, lease or management records, payment records, maintenance communications, and documents.
• Communications and consent records, including emails, calls, texts, form submissions, appointment details, opt-in records, and opt-out requests.
• Device and usage information, such as IP address, browser and device type, pages viewed, referring pages, timestamps, approximate location derived from IP address, and cookie or similar technology identifiers.
• Information from third parties, including property owners, tenants, applicants, screening providers, public records, references, real estate platforms, Property Matrix, payment providers, contractors, and other service providers, where permitted by law.

2. How We Use Information

• Respond to inquiries; schedule consultations, showings, or appointments; and provide requested information.
• Provide brokerage, leasing, tenant-placement, property-management, application, screening, payment, maintenance-coordination, and client-support services.
• Operate, secure, troubleshoot, and improve the Website, forms, communications, and business operations.
• Communicate about properties, applications, accounts, services, transactions, and updates; send marketing communications where permitted and consented to.
• Verify identity, prevent fraud or misuse, enforce agreements, maintain records, and comply with legal, regulatory, licensing, fair-housing, accounting, and dispute-resolution obligations.

3. SMS/Text Messaging Privacy

When you opt in to SMS, we collect your mobile number, consent record, message content, and opt-in/opt-out activity to operate the messaging program and document compliance. Mobile information, text-messaging originator opt-in data, and consent will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. We may disclose such information to vendors that help deliver messages solely to provide services for us, and when required by law. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchasing, renting, or receiving services.

4. How We Disclose Information

We may disclose personal information as reasonably necessary to:

• Service providers that support website hosting, customer relationship management, communications, text delivery, analytics, security, document management, applicant screening, payments, maintenance, and property-management operations, subject to appropriate use restrictions.
• Property owners, tenants, applicants, brokers, agents, contractors, vendors, housing programs, associations, insurers, utilities, government agencies, and transaction participants when needed to provide requested services or administer a property or transaction.
• Professional advisers, auditors, insurers, regulators, law enforcement, courts, or other parties when required or reasonably necessary to protect rights, safety, property, legal claims, or compliance.
• A buyer, successor, or adviser in connection with a potential merger, financing, sale, restructuring, or transfer of all or part of the business, subject to applicable law.

We do not sell personal information for money. We do not share mobile opt-in or consent information with third parties or affiliates for their marketing or promotional purposes.

5. Cookies and Analytics

We and our service providers may use cookies and similar technologies for essential website functions, preferences, security, performance, and analytics. Where required, nonessential cookies are used only after consent. See our Cookie Policy for details and choices.

6. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Policy, including service delivery, recordkeeping, legal compliance, licensing, accounting, fraud prevention, disputes, and enforcement. Retention periods vary by information type and legal obligation.

7. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No transmission or storage system is completely secure, and we cannot guarantee absolute security. Do not send highly sensitive information through a general website contact form unless specifically requested through a secure channel.

8. Your Choices

You may unsubscribe from marketing emails using the unsubscribe link, if provided. For texts, reply STOP or use another reasonable method to tell us you want messages to stop. You may adjust browser settings and cookie choices as described in the Cookie Policy. You may request access, correction, or deletion by contacting us; we will evaluate requests under applicable law and may need to verify identity or retain certain records.

9. Texas and Other State Privacy Rights

Depending on where you live and whether an applicable law covers the information and our business, you may have rights to confirm processing; access, correct, or delete information; obtain a portable copy; or opt out of certain targeted advertising, sales, or profiling. Real estate, tenant-screening, employment, financial, and other records may be governed by separate laws or exemptions. Submit requests using the contact information below. We will not unlawfully discriminate against you for exercising a privacy right. If we deny an appealable request, you may appeal by replying to our decision and writing "Privacy Appeal."

10. Children's Privacy

The Website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the Website. Contact us if you believe a child submitted information to us.

11. External Links and Services

Third-party websites, portals, applications, maps, calendars, social-media platforms, and payment or screening services have their own privacy practices. Review their policies before providing information.

12. Changes to This Policy

We may update this Policy from time to time. The effective date above shows when it was last revised. Material changes will be posted on the Website and communicated when required by law.

13. Contact Us